[{"Course code":"PNG0099","Version":1,"English name":"Handling conflicts and challenging situations","Higher education credits":1.0,"Valid from":"HT2007","Level within study regulation":"Third cycle","Subject":[{"Subject":"Other Social Science"}],"Grading scale":"Pass \/ Failed","Language":"Swedish","Entry requirements":"Basic knowledge in English","Objectives":"After completing the course the student shall gain knowledge about the impact around yourself and others, how to and to \n\n•\tBe aware of rule techniques\n\n•\tBe able to communicate in order to be able to manage authorities and challenging situations \n\n•\tMotivate and understand your own and others’ strengths, current and future working life.\n\n","Content":"The course is organized as 1 whole-day seminars and group discussions.\n\n\n\nHuman design\n\n•\tUnderstanding our human design -and knowing when to respond rather than react\n\n•\tDo you want to be right or do you want to cooperate? \n\n•\tWhat can I control, what can I not control?\n\n\n\nThe basics of rhetoric\n\n•\tLearn the most important basics of rhetoric and argumentation\n\n•\tThe rhetoric toolbox – how to use them\n\n•\tHow to respond to the ruler technique\n\n\n\nCommunication\n\n•\tVerbal and non-verbal communication\n\n•\tTo convince rather than persuade\n\n•\tTo become clear in your communication\n\n\n\nThe ruler techniques\n\n•\tWhat are the characteristics?\n\n•\tHow to respond and prevent ruler techniques\n\n•\tIdentify your own situation – how can you respond differently?\n\n\n\nHow to tackle difficult situations and people\n\n•\tHow to deal with frustration, rivalry and misunderstandings at work\n\n•\tHow to increase your strength in the meeting with difficult situations and people\n\n•\tHow can you say NO and keep your integrity\n\n\n\nWe are different\n\n•\tHow can we use each others strength -rather than get upset\n\n•\tLearn to understand our differences and use it to your advantage\n\n\n\nSummary\n\n•\tHow can you contribute to a healthier working climate at your workplace?\n\n•\tWhat did you learn?\n\n","Examination formats":"Attendance and involvement during seminars as well as homework.\n\n \r\n- If a student has failed an examination, the examiner has the right to issue supplementary assignments. This applies if it is possible and there are grounds to do so.\r\n\r\n- The examiner can provide an adapted assessment to students entitled to study support for students with disabilities following a decision by the university. Examiners may also issue an adapted examination or provide an alternative way for the students to take the exam.\r\n\r\n- If this syllabus is withdrawn, SLU may introduce transitional provisions for examining students admitted based on this syllabus and who have not yet passed the course.\r\n\r\n- For the assessment of an independent project (degree project), the examiner may also allow a student to add supplemental information after the deadline for submission. Read more in the Education Planning and Administration Handbook.\r\n","Organisation":[{"code":"425","Organisation":"Department of Molecular Sciences"}],"Other information":"\r\n- The right to participate in teaching and\/or supervision only applies for the course instance the student was admitted to and registered on.\r\n\r\n- If there are special reasons, students are entitled to participate in components with compulsory attendance when the course is given again. Read more in the Education Planning and Administration Handbook.\r\n"}]